Most of us depend on cabs for last-mile connectivity — and most of us forget them just as easily. But this time, their contributions were recognised under the initiative ‘Heroes of Ola'. Road safety officers of Gurgaon traffic police were invited to felicitate the drivers for their road discipline and good conduct.
The initiative, which happened recently, has been carried out in other cities as well, including Mumbai, Bengaluru, Chennai, Kolkata, Pune, and Hyderabad.
Customer feedback — through emails, in-app reviews, Facebook and other social media platforms — has played an important role in judging the performances.
The initiative, officials believe, will provide an impetus to drivers to improve their performance further, and thus, provide safe commuting options for residents.
Speaking to City Spidey, Hira Singh, ACP (Highway), Gurgaon traffic police, said, “At a time when we are surrounded with shocking news on almost regular basis, initiatives such as these will serve as a constant reminder of the goodness and kindness that still exists.”
The initiative will be conducted every month.
“We travel a lot by cabs, and hence, for us to have confidence in their service and conduct is of utmost importance,” said Ashish Nath, a resident of South City I.
Nitesh Prakash, senior director at Ola Cabs, said, “Customers write in through various channels, and with this, we want to encourage a culture of impeccable service among our 9,00,000 driver partners — and share their inspiring stories with the entire world.”
Driver partner Vinod Kumar, also a Hero of Ola, said, “As a driver partner, I strongly believe that I am responsible for the safety of my customers. It feels great to be recognised.”
