You can now lodge your power-related complaints through this UPPCL app

The Uttar Pradesh electricity department has today launched a mobile application for consumers to lodge power-related complaints and grievances. The app is called E-nivaran and is available for download on Google Play Store. 

The app allows consumers to lodge their complaints from the comfort of their homes. They will not need to call on the helpline number, which either remains busy or has call attendants offering unsatisfactory responses. 

A consumer can register with their mobile numbers to avail the service online. 

According to Shrikant Sharma, electricity minister, Uttar Pradesh, the app is an integrated solution for consumers, enabling them to avail services and registering complaints of all sorts. Complaints received will be monitored and the complainants will be kept abreast of the status. Uttar Pradesh News

Bhuwan Sharma, a resident of Noida, lauded the initiative and said, "This app will help consumers, as the complaints will be monitored from Lucknow by the higher authorities. It will hopefully put an end to the official apathy over addressing consumer grievances.”