The much-talked-about Public Grievance Redressal Cell set up by Noida Authority has managed to address only a few complaints since its inception on May 3. Of the 247 complaints received, the cell has managed to address only 27. The rest 220 await resolution.
All the complaints were filed over a period of 27 days, from May 3 to May 30. While Noida Authority received most complaints via its official email ID, five complaints were received through post.
Of the 140 complaints on builder-buyer issues, not even one has been resolved till date. Saumya Srivastava, deputy CEO of Noida Authority, told City Spidey, "I have issued orders to officials to look into all these pending complaints, chalk out a detailed plan and resolve all complaints within a week."
He also said that officials of the group housing department were preparing a report based on the meetings between officials, builders and homebuyers, and that it would be sent to the chief minister's office.
Residents can submit their complaints at the redressal cell from 9.30 am to 6 pm on all working days. Written complaints can be submitted at the reception of the Authority’s office. Complaints can also be sent via email at grievanceredressal@noidaauthor
